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Why Log Books?
| Security Log Books for the Hospitality
Industry |
A recent lawsuit in Michigan required
a bar owner and his staff to give depositions surrounding a
bar fight that had occurred months previous. The owner reluctantly
admitted that no notes were taken about the fight because there
were no injuries and the two combatants were ejected with no
further incident. In trying to recreate what had happened, the
bartender involved could not remember anything about the situation.
The senior waitress claimed that she did not think she even
worked that evening.
The owner’s staff was finally able to piece together the
event and present a defense, but the entire process of recalling
the events and contacting former staff members was a grueling
exercise for the owner and the attorney. |
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Most business owners feel that preparing
reports is too time consuming and that no one wants to relive
bad situations. A written report and/or entries in a Security
Log Book and maybe a half hour of work after an incident will
save a great deal of time if a claim is filed. Names, addresses
and phone numbers of all persons involved in the incident need
to be documented. These entries in the Security Log Book will
save aggravation, time and energy for the licensee, the insurance
company and the lawyer. It gives the lawyers representing the
licensee a starting place for the investigation into the merits
of the claim. |
A well-maintained Security Log Book
is the first step in defending a business against lawsuits.
It documents incidents that may not require a defense or an
explanation later. It can back up an Incident Report in more
detail. Information about how to contact everyone involved can
be crucial to an investigation. |
Every responsible hospitality industry run business
needs to have management/security maintain a Security Log Book –
a daily record of potentially litigious events that could possibly
cause a lawsuit and put you out of business. Each page contains
categories or headings of potential problem areas and numerous questions
related to each heading that must be answered. This is a day-to-day
diary of Security issues using a structured form.
Each book contains 95 pages (3 months supply). Minimum order 4
books (1 year supply). $116 + $8 S/H. |
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| Daily Operations Management Log Book |
| Too much happens during a normal/busy
day that should not be left to memory. Management that continually
documents daily operations finds that communication amongst Managers
is greatly enhanced. More things get done. There are fewer errors,
fewer questions. There are fewer, “Why didn’t you
tell me, or remind me?” There is better business organization.
“Post-It” notes that are stuck everywhere are no longer
needed. |
| Entrepreneur Magazine writes, “In your office,
you should have a managerial Log Book. The Log Book simply transfers
information from one shift supervisor to the next. Managers should
write down anything from customers finding metal staples in their
salad to actions taken with a disorderly drunk. Communications
between shifts help tremendously when it comes to steering a smooth-sailing
ship.” |
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“The Log Book entry from the
previous shift manager can also inform you of other news, such
as inventory or cash shortages, “counseling sessions”
with employees, things you are out of, things you need to fix,
things you need to be reminded to do today, who applied for
work, who’s birthday is today, and so much more. During
the course of a day, write down the things you want other managers
to know in the Log Book.”
Each page of the Log Book contains pre-constructed “blocks”
– 14 separate categories, or headings, on 2 pages, front
and back. Each book contains 120 pages (a 4 month supply). Minimum
order 3 books (1 year supply) - $87.00 + $8 S/H. |
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| Daily Operations Bartender Log Book |
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The Bartender Log Book exists because
management must know that the bar is properly stocked and under
control at all times. It holds the bartender accountable to
a higher level of performance.
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| The Bartender Log Book is divided into
“blocks” or different categories that must be filled
in each day by both day and night bartender. Documentation includes
the Beginning Bank and Ending Count for 2 shifts, a checklist
of bar accessories, things you are out of, things that need repair,
the daily Lunch/Dinner special with manager’s description
of exactly how it’s to be explained to a customer, weekly
cleaning assignments, daily Paid Outs and more. Each book contains
120 pages (a 4 month supply). Minimum order 3 books (1 set) -
$75.00 + $8 S/H. |
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